OUR COMMITMENT TO YOU
COVID-19 TRAVEL INFORMATION
We are working hard to welcome you soon to Ocean Beach Resort & Spa. We will make your holiday unforgettable, with the utmost levels of safety and tranquility for you and your loved ones.
A dedicated COVID UNIT is monitoring daily the application and efficiency of all procedures.
Ocean Beach Resort & SPA is still one of the most beautiful destinations and this year we are working to make it even better.
We are implementing an extensive series of operational protocols to guarantee the highest health and safety standards for our guests and staff following World Health Organization and Kenyan Government guidelines.
This is how we guarantee your holiday is safe and serene.
SANITIZATION, HEALTH AND SAFETY
Covid 19 information.
Visible notices and sensitization information at the entrance on Covid-19 preventive measures, screening, hand washing, and sanitization has been placed in all necessary areas for proper information and guidelines. Prompt, clear, accurate, consistent, and enhanced communication with customers on new health and safety protocols, both digitally and physically are placed at strategic points.
Body temperature measurement:
In order to access the Resort, we take body temperature measurements with contactless thermoscan devices for all persons in compliance with individual safety and privacy regulations.
Sanitizing gel stations:
Sanitizing gel stations are available at the Resort entrance/exits, Restaurants, Bars, Spa & Fitness centre entrances, and in all guest rooms. Common areas are sanitized twice a day in-line with the Ministry of Health guidelines on the Covid-19 pandemic. Developed cleaning procedures with a specific focus on high-frequency touchpoints such as tables, room keys. All guest luggage is sprayed with a disinfectant spray or wiped with surface sanitizer.
A Plexiglass barriers at the reception counter and a 2 meter distance floor markings have been done as a protective measure. Redesigning of reception lobby, restaurants, bar, and pool beds have been implemented to observe the physical workspace and work processes to ensure compliance with physical distancing of not less than 1.5 meters apart hygiene operations and minimized contact between persons.
Following current government regulations the whole resort has been accurately cleansed and sanitized using a hydro alcoholic solution and hydrogen peroxide.
Personal safety devices:
In accordance with the personal hygiene protocols, masks has been provided in all rooms for our guest and to all staff. It is a mandatory requirement for all visitors to wear masks in all common areas.
Guest room sanitization:
Room cleaning and linen change frequency has been reduced to lower contamination risks. Guest rooms are sanitized before each guest's arrival and upon check out.
PRIVACY AND SOCIAL DISTANCING
Check-in and check-out:
Check-in procedures maybe be partially carried out before arrival in order to avoid any unnecessary close contact with reception personnel. Upon checkout contactless payments platforms such as MPESA where possible is encouraged and we discourage cash payments.
The vast garden and extensive beach of the resort offers open spaces, both indoor and outdoor, in common areas and guest rooms.
Restaurants and bars:
Our restaurants and bars offer outdoor spaces and easily guarantee proper distancing among tables, as per current government regulations. It is also possible to request room service to combine utmost safety with an exclusive experience.
LEISURE ACTIVITIES AND ENTERTAINMENT
The resort's open spaces and open-air help us facilitate leisure activities with the highest standards of health & safety all while have fun.
Our already high-level sanitary standards at the spa have been enhanced to guarantee utmost safety.
Treatment beds and treatment rooms are sanitized using hydroalcoholic solution and peroxide after every single session.
Spa therapists wear specific protection devices that granting you a very relaxing experience in total security and tranquility. The spa solarium areas are sanitizedonce per day using a sodium hypochlorite solution, pool water hygiene is guaranteed by regular chlorine systems treatment.
Staff: All of our personnel has been trained for compliance and monitoring of health and safety protocols adopted following World Health organization and Kenyan government regulations. All of our staff are subject to body temperature measurement and sanitization before each shift.
Peace of mind when you book with us: In order for you to book your holiday with us without a care in the world we have reviewed our cancellation to allow you change your travel dates and have a free cancellation and possibility of postpone yourbooking.
The above guidelines will be constantly updated following regulations updates.